Call our free UK customer helpline 01246 914 914


COVID-19 UPDATES

Last Updated Tuesday 26th May 2020 03:30

We are open for business and are manufacturing and delivering products.

We have put in place the necessary measures to prevent the spread of COVID-19 by strictly adhering to the Government guidelines and medical advice. Our Showrooms are closed.


CUSTOMER SERVICE

Our website, email and telephone services remain fully operational and all staff are working from home. If you have any questions or queries please call us on 01246 914 914 or send us a message.

ORDERS

Our warehouse is operating on a rota system with strict protocols being followed with regards to distancing. Our ordering system is fully operational and all orders are being processed.

SUPPLY CHAIN

Our supply chain is fully operational and we have sourced glass from a new supplier who manufactures for the NHS and have remained open. We are currently experiencing slight delays in our production flow due to a backlog of orders and less frequent pickups of our profile systems, we have updated our website to best reflect our current lead times.


A MESSAGE FROM FLYING DOORS

Dear Customers,

The safety of our employees, their families and our customers is paramount and we appreciate your patience during this difficult time. As the current situation is so dynamic and changeable, we will review our position on a regular basis and advise you immediately with any changes.

Thank you for all your messages of support, it has been lovely to hear from you, not only about orders but sending messages of support and wishes of wellbeing. It's a strange time for everyone but we will do all we can to bring a sense or normality by trying to keep our service the best in the industry.

Keep safe everyone and best wishes to you and your families.

The Team at Flying Doors.


FREQUENTLY ASKED QUESTIONS

What happens if I place a new order?
Our ordering system is fully operational, associated materials are being ordered and allocated. All orders are being progressed.
We have a queue, the sooner you place your order the higher in the queue it will be and the quicker it will be delivered.
Your order is safe with us, we guarantee that all orders placed with us will be fulfilled as soon as possible. We have tried our best to update our advertised lead times to best reflect what we are currently achieving, but please be aware during these times there may be slight delays.
We also have measures in place to increase capacity to recover lost time when isolation is lifted. This includes additional shifts within our production facility and more delivery trucks on the road.

When are you continuing deliveries?
We are delivering now and have put our own delivery network in place to fulfill all orders.

When can I expect my order?
We have tried our best to update our advertised lead times to best reflect what we are currently achieving, but please be aware during these times there may be slight delays.

Can I cancel my order?
If you have ordered a stock sized product you are entitled to cancel your order at any time for a full refund.
Custom size products and windows are non-refundable as per our terms and conditions.
We are one of a handful in the industry who are still manufacturing and delivering. We have been working really hard to ensure your order is delivered.
We value your custom at this difficult time and appreciate your patience.

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© Copyright Flying Doors 2020. All rights reserved.
Flying Doors is a trading name of Flying Doors Ltd. A company registered in England and Wales. Company No. 10240802. VAT No. GB 243 3555 17. Terms & Conditions apply.